25 signatures reached
To: Michael O'Leary, CEO of Ryanair
Preserve Paper Boarding Passes for Ryanair Passengers
Ryanair’s shift to a 100 % digital boarding‑pass system, from 12th November 2025, requires every traveller to use the Ryanair app on a smartphone. While convenient for many, this policy excludes passengers who lack digital skills or access to a compatible device.
The National Adult Literacy Agency (NALA) has highlighted that the change “could be challenging for those who are not digitally literate.” Digital illiteracy is not a personal failing; it is a widespread barrier affecting seniors, low‑income individuals, and many people with limited education. By eliminating paper boarding passes, Ryanair:
- Discriminates against passengers who cannot use smartphones or apps.
- Creates a de‑facto barrier to air travel for vulnerable groups.
- Violates principles of equal access to services.
We call on Ryanair to:
1. Reinstate the option to print or receive a paper boarding pass at the airport or via email.
2. Provide clear, low‑tech instructions for checking in without a smartphone.
3. Offer assistance desks staffed by personnel trained to help digitally illiterate travelers.
Air travel should be accessible to everyone, regardless of digital proficiency. Please sign this petition to urge Ryanair to adopt inclusive boarding‑pass options and ensure no passenger is left behind.
The National Adult Literacy Agency (NALA) has highlighted that the change “could be challenging for those who are not digitally literate.” Digital illiteracy is not a personal failing; it is a widespread barrier affecting seniors, low‑income individuals, and many people with limited education. By eliminating paper boarding passes, Ryanair:
- Discriminates against passengers who cannot use smartphones or apps.
- Creates a de‑facto barrier to air travel for vulnerable groups.
- Violates principles of equal access to services.
We call on Ryanair to:
1. Reinstate the option to print or receive a paper boarding pass at the airport or via email.
2. Provide clear, low‑tech instructions for checking in without a smartphone.
3. Offer assistance desks staffed by personnel trained to help digitally illiterate travelers.
Air travel should be accessible to everyone, regardless of digital proficiency. Please sign this petition to urge Ryanair to adopt inclusive boarding‑pass options and ensure no passenger is left behind.
Why is this important?
By adding your name to this petition, you will be helping protect the right of millions who lack digital skills or reliable smartphone access to stress-free travel.
By demanding that Ryanair keep paper boarding passes, you will be adding pressure to Ryanair, helping to promote equal treatment of passengers. Together we can show heartless corporations, whose main motivation is their profit, how important it is to prevent discrimination against seniors, low‑income families, and those with limited literacy, and uphold the principle that essential services must remain accessible to all.
We know how powerful people-power can be, and thousands of us adding our names to this campaign will make sure the airline listens to our call to adopt inclusive boarding pass options and drop a policy that will permanently excludes vulnerable passengers.
By demanding that Ryanair keep paper boarding passes, you will be adding pressure to Ryanair, helping to promote equal treatment of passengers. Together we can show heartless corporations, whose main motivation is their profit, how important it is to prevent discrimination against seniors, low‑income families, and those with limited literacy, and uphold the principle that essential services must remain accessible to all.
We know how powerful people-power can be, and thousands of us adding our names to this campaign will make sure the airline listens to our call to adopt inclusive boarding pass options and drop a policy that will permanently excludes vulnerable passengers.